UPS (United Parcel Service)

We have used UPS as our only shipped for at least 10 years. Yesterday we were told they will no longer honor their insurance for damage that they cause in shipping. UPS arbitrarily decides that packaging is insufficient and thus the insurance will not be honored. We pack past UPS guidelines for packing requirements so there is no good reason why UPS should not honor its written insurance policy.

UPS in its corporate need to cut expenses and make more money has decided to alienate its customers and not honor its written guarantees.

We have very little breakage as we do pack very well. What gets me is the lack of respect for its customers that UPS tends to show.

Our customers never have to worry, we always honor our guarantee to get your products to you in one piece or we replace them free of charge. If only corporate america would take a cue from us small businesses?

We also offer a money back guarantee, if you don't like our products, send them back and we will refund your money for the product.

Shipping PIckled Foods

Many folks ask how we ship our pickled foods. Most of our products are packed in glass so we ship very carefully. We use UPS as they have been the provider that has done the best in the areas of service and reliability.

We carefully wrap our products in bubble wrap and surround with kraft paper and double box for safety. Our products need no refrigeration so they ship well year round. We guarantee our customers will receive their orders in one piece or we will replace what is broken free of any charge.

We are proud of the fact that we have a breakage rate of less than 1 package every two months. I'm not sure if this is a testament to our fine packing or to how UPS handles our packages.

We don't consider a purchase a sale until it reaches our customer in good condition.