We have used UPS as our only shipped for at least 10 years. Yesterday we were told they will no longer honor their insurance for damage that they cause in shipping. UPS arbitrarily decides that packaging is insufficient and thus the insurance will not be honored. We pack past UPS guidelines for packing requirements so there is no good reason why UPS should not honor its written insurance policy.
UPS in its corporate need to cut expenses and make more money has decided to alienate its customers and not honor its written guarantees.
We have very little breakage as we do pack very well. What gets me is the lack of respect for its customers that UPS tends to show.
Our customers never have to worry, we always honor our guarantee to get your products to you in one piece or we replace them free of charge. If only corporate america would take a cue from us small businesses?
We also offer a money back guarantee, if you don't like our products, send them back and we will refund your money for the product.